FAQ’s
I've submitted for a free estimate, now what?
Your information will be entered into our system and an estimator will contact you to proceed. We work year round however some seasons have a higher demand for estimates and typically it will take between 3 to 5 business days before they are able to come out. There are always exceptions that can be made, please call us in that case. 425-775-2276
How many estimates should I get for my project?
It's a good idea to get at least 3 estimates from licensed contractors. These should include a detailed description of the work to be done, materials used, payment schedule and warranties included. Get any verbal promises in writing. Please do not hire a contractor based solely on the lowest pricing, they may not provide the same value as another contractor with slightly higher pricing. Compare the services and warranties before making a final decision.
How can I know you, or any other contractor I might work with, are legitimate?
Great question! Look for proper licensing and insurance. A legitimate contractor will have both Federal and State ID numbers, these should be readily available on request. Look up the status of their state business license by visiting www.dol.wa.gov/business/checkstatus.html . From there you can search by name or their state ID (UBI) number. Also, in the State of Washington contractors are require to obtain both liability and workers compensation insurance. This protects you, as the property owner, from any possible liability should an employee of the contractor be injured on your property. Ask to see the contractors Certificate of Insurance, take note that the effective and expiration dates are current.
What can I expect of the roofing process?
Noise
During the roofing process you can expect to have noise inside the house and out. If you are having the roof torn off, the crews will be using saws, pry bars and other tear off tools to prepare the substrate for the new roofing system. A recover will have considerably less noise, but still could be difficult for those working with children's nap times or around a graveyard shift schedule.
Broken Pictures
There can be quite a bit of vibration in the house when the crew moves the roofing material around or if any carpentry work and hammering is required. It is a good idea to remove any large or valuable mirrors and pictures from your walls to avoid them falling or becoming damaged.
Debris
There will be some debris with any roofing project. The most debris will occur with a tear off. It is not uncommon for stray material to unintentionally fall into flower beds and other shrubs. We do our best to protect the yards, however if you have any specific concerns please let us know before we begin.
What exactly is covered under a Loberg Roofing Workmanship Warranty?
Essentially, any problem relating to the installation of roofing material and/or roofing accessories that are contrary to the manufacturers specifications.
In our experience, many of the calls we receive for warranty repairs are in fact from an absence of proper care and maintenance rather than faults in the workmanship itself. This is sometimes a surprise to our customers and so we want you to be informed.
Examples of what is NOT covered under a Workmanship Warranty:
- Clogged drains causing water to back up under material.
- Insects, vermin and other wildlife making a home.
- Storm damage such as tree branches penetrating the roof deck.
- Failed skylight or chimney flashing, these would be the responsibility of the skylight manufacturer or the chimney mason.
- Damage caused by other trades. This is more common on new construction when the roof is completed early on in the process.
An inspection is necessary to determine whether or not the repair work is covered under the labor warranty. If the determined cause of the problem is due to the improper installation, we will make every effort to rectify the situation in a timely and efficient manor. If the cause is not improper installation, our standard repair rates will apply.